Who is Serviceworks?

Emerging from the dynamic environment of the privatisation of the Victorian Retail Energy Market, Serviceworks, a Computershare company, has grown from a start-up business in 1999 providing advice to energy retailers, to a vibrant growing team delivering excellence in customer management services, consulting and technology solutions to utilities covering most states of Australia.

We can help you:

• Rapidly turn market entry plans into a reality with specialist advice and a variable cost model
• Break free from the constraints of outdated, inflexible systems and business models
• Reduce your cost to serve, without exporting Australian jobs or sacrificing customer satisfaction
• Swiftly seize new opportunities or rapidly respond to unexpected issues
• Access expertise to identify and deliver meter-to-cash service and cost improvements

Why was Serviceworks Created?

Serviceworks was initially created to help utilities sort through the maze of complex and business critical challenges they faced in realising an improved customer experience while enhancing profitability.

With the advent of Full Retail Energy Market Contestability in Victoria in 2002, Serviceworks was able to apply its expertise to build a highly integrated meter-to-cash infrastructure and capability supporting new retail utility entrants into the Australian market.

Strategic Intent

Serviceworks aspires to the following:

• To collaborate with our partners to create the most effective and efficient operations in the Australian Utilities Market
• To develop proprietary market leading technologies to meet the specific needs of our clients
• To be the fastest organisation in the Australian Utilities Market to respond to and capitalise on changes and opportunities in the industry
• To foster a creative and bureaucracy free culture to encourage our staff to take ownership and responsibility for their work and to continue to execute rapid and efficient delivery
• To be the best organisation to work for in the Australian Utilities Market