Privacy Policy

Serviceworks Management ("Serviceworks") understands that your privacy is important to you. Serviceworks is strongly committed to protecting your privacy and the personal information that you may provide as you access and use the materials on www.serviceworks.com.au.

This Privacy Policy summarises how Serviceworks deals with the personal information of its website users - what we collect and how we use it. This policy demonstrates our commitment to protecting your right to privacy. Serviceworks may, in its discretion, amend this Privacy Policy from time to time so please check back from time to time.

1. What information does Serviceworks collect about its website users?

   Serviceworks collects information from users when they seek additional information regarding our services, when they provide feedback, when they register for or enquire about employment opportunities. Some of our Site's registration processes and other forms may ask users to give us contact information, unique personal identifiers, subject areas of interest and/or demographic information.

2. Disclosure of personal information to third parties

   Any personal information that you provide, such as your name, address, e-mail address, phone number, subject areas of interest, etc., allows Serviceworks to respond to your request or enquiry, and in some instances inform you about updates to the service or notify you about other products and services offered by Serviceworks that may be of interest to you which you can opt out of at any time. We will not sell, share, or rent or otherwise make available any of that information to other third parties, except that we may disclose the information to third parties who perform services on our behalf in connection with the Site and have a need to access the information in connection with those services.

3. Right to opt out

   Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions, news, and information at the time of sign up. Our Site also provides users the opportunity to opt-out of receiving communications from us at the points where we request information. If you want to opt out of any communications - you can contact us at any time on the details below.

4. Links to Other Web Sites

   Serviceworks is not responsible for the privacy practices or the content of any non-Serviceworks web sites to which we link from this Site.

5. Non-identifying information

   We may collect information about the way users browse our website or other information on the Internet. We sometimes aggregate this demographic information as well as conduct user surveys on the Site, which usually are intended to provide us with information on a number of areas, such as user identity, user viewing habits, whether or not users found what they were searching for, whether the Site content is relevant to user needs, and the like with a view of improving our website visitor experience.

6. Data security

   Serviceworks takes reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. User information is stored on secure servers and our facilities are secured in accordance with established and commercially reasonable security standards and procedures.

7. Access and Correction

   We will take all reasonable steps to ensure that personal information which we collect, use or disclose is accurate, complete and up-to-date. Customers can access and correct some of the personal information (such as contact details) by contacting us. If a user wishes to access the information we hold about them they can send an email to theteam@serviceworks.com.au and we will respond within 30 days. A handling fee may be payable so that we can obtain the information the user requires. The user can also request that incorrect information be corrected or deleted.

8. Web site cookies

   We make use of cookies on our website. We use cookies to improve the functionality of our website, not to store any personal information. Cookies cannot determine the identity of individual users. It is a feature of Internet browsers which can be disabled at any time, but if this feature is disabled users may not be able to access all of the functionality of our website.

9. How to Contact Serviceworks Regarding Privacy Issues

   If you have any complaints about our privacy practices, or have any questions or feedback about our privacy policy or practices please contact us on:

   Phone:	03 9915 3000
   E-mail:	theteam@serviceworks.com.au
   Mail:	PO BOX 551, North Melbourne, Victoria 3051