Consulting

Serviceworks Consulting provides timely access to a wealth of industry expertise, practical experience and proven project delivery resources.

Staying in front

Significant challenges and complexity exist in the delivery of utilities services and a range of factors continue to drive clients to seek our assistance, including:

• Continued rapid change in the utilities regulatory landscape
• Increased drive to improve gross margin and reduce costs
• Increased competition and the subsequent need to differentiate offerings

Handled well, these dynamic forces can lead to competitive advantages.

Helping you through the utilities maze

In recent times Serviceworks Consulting has successfully delivered a range of strategic projects for Australia's leading utilities across the following streams:

• Product development and delivery
• Billing
• Credit and Collections
• Procurements and supplier reviews
• Payments and collections strategy
• Customer communications
• Business Processes
• Customer service strategy
• IC&T
• Products and services
• Channel and market development
• Market entry strategy
• Market reviews
• Retail licence applications

About you, not about us

We recognise that the most important part of consulting is listening.

Serviceworks consultants know that it's not enough to just have ideas; they need to be the right ideas and the right ideas for each client's specific challenge. We immerse ourselves in every engagement to develop a detailed understanding of the challenge and work together with the client to design and implement the solution.

Our team is experienced in taking clients ideas from a concept to a commercial reality.

Find out more

Register your interest in Serviceworks Consulting - and a member of the team will contact you very soon.

Call us on (03) 9915 3004 or email theteam@serviceworks.com.au