Serviceworks Management Tel: +61 3 9915 3000
Fax: +61 3 9915 3011
theteam@serviceworks.com.au
 
Serviceworks Management

Technology Solutions

Serviceworks Technology Solutions Group helps clients to deliver the efficiencies and peace of mind that comes from operating secure, reliable and responsive systems. Serviceworks can help you to develop, host and maintain new and existing IT applications and infrastructure.

Who we help

Serviceworks' Technology Solutions Group has a solid record of providing applications, custom built and sourced, to retail utilities.

Firms that typically engage our services are looking for support in meeting the following strategic requirements:
  • The delivery of improved customer experiences
  • Increased automation
  • Increased productive efficiency across transactions
  • Systems that will support future change & new initiatives

Our Services

Systems Development - Utilityworks™

Serviceworks' Technology Solutions Group has developed the Utilityworks platform - which provides utilities with an integrated suite of systems to manage across the full utilities customer lifecycle:
  • Sales Management Systems
  • Scanning & Automated Customer Registration Solutions
  • Workflow Management tools
  • Automated Call Distribution systems
  • Call centre workforce planning and resource management tools
  • Knowledge Management Tools
  • Reporting & data warehousing
  • Document Management
  • Payment gateway development

Improved delivery of the customer experience

The Serviceworks team is experienced in developing applications that enable utilities to connect more deeply with their customers:
  • Web development
  • E-commerce
  • Customer communications solutions
  • Customer satisfaction tracking & collation
  • Online customer self-service (My Account) tools

Data cleansing & automation

Serviceworks team can help you to manage the flow of 'data in' more effectively to reduce errors in back-office processing and billing. We have had a lot of success with the following tools:
  • Customer activation data checker
  • Automated data entry tools

Utilities Systems Advisory

Serviceworks works across a number of prominent industry systems and our Technology Solutions Group advises and provides implementation support across the following:
  • Billing & Information Systems
  • Telephony infrastructure
  • Disaster recovery

Find out more

Register your interest in finding out more about Serviceworks Technology Solutions - a member of the team will contact you very soon
Call us on (03) 9915 3004 or email theteam@serviceworks.com.au

Case Studies

Click on the links below to find out more about recent challenges which Serviceworks Consulting has worked through:

Bringing capability to a new venture

Serviceworks was approached by a client who wanted to build an online comparison and switching service. They needed a partner to build all aspects of the website and more...

Helping a new C&I entrant off to a strong start

A global power generation business with significant generation capacity decided to enter into the competitive retail energy market and focus on organisations that are more...

What our clients say

Australian Power & Gas
"Serviceworks have been able to build and evolve with our business as we have grown..."
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QEnergy
"QEnergy's already-high expectations have been exceeded, and we have been particularly impressed with..."
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Services

Customer Management Services
Consulting
Technology Solutions

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